MLC General Session I (Thursday)

Thursday, Feb. 29, 2024

8 a.m. – Noon

Welcome and Overview of the 2024 Multiple Locations Conference

NCPA President Lea Wolsoncroft, RPh, owner, Remedies Pharmacy

Personal Effectiveness: The Leadership Linchpin

Today's leaders are increasingly faced with complex and unorthodox challenges that require masterful skills and leadership competencies. At the heart of any impactful leader is a high degree of personal effectiveness – it is next to impossible to lead others if you can't manage yourself. This program defines what personal effectiveness looks like in the workplace and explores four key tools for increasing and elevating self-management.

Kelley Babcock, co-founder, Leadership Growth Formula

Take 5!

Pharmacy peers will take five minutes to tell you about something they do in their pharmacy that is working well for them. Then, you'll have 10 minutes to interact, ask questions, and offer suggestions. When time runs out, it's on to the next one. Of course, there's plenty of time at the NCPA 2024 Multiple Locations Conference for further one-on-one dialogue to follow up and learn even more from each other. You'll love this fast-moving time full of expense-reducing and revenue-generating tips.

Kyle McHugh, president, McHugh Pharmacy Group

Jeff Harrell, PharmD, owner, Peninsula Pharmacies, Inc

Joe Williams, PharmD, MBA, owner, Indy Rx Consulting

Words Matter – The Power of Marketing Your Value Differently

While the “frontline public health workers who are trusted members of and/or have a close understanding of the communities served” description could apply to any member of your team, it truly is the definition of a community health worker. Hundreds of pharmacies in CPESN's Health Equity special purpose network have built new revenue and partnership opportunities by training and rebranding their existing technician workforce as CHWs. You have been helping patients access community resources for years – it is time you empower your staff and get paid for it by using common terminology that the rest of the industry understands.

Richard “Tripp” Logan, III, PharmD, owner, SEMO Rx Pharmacies

Market Expansion Through Cultural Connection

You likely did not consider all communities in your area when developing your pharmacy's marketing plan. Something as simple as carrying a few eastern medicine products or wishing the community a happy Lunar New Year on social media can go a long way to connecting with diverse populations in your area. Angelina Tucker and her team at CPESN's new Community Connected are paving the way to new business growth by bringing cultural awareness and practical tools to pharmacy owners like you. Here's how she's been able to use Community Connected across her 12 locations in Texas and how your team can incorporate the resources into your marketing strategy.

Angelina Tucker, PharmD, assistant director, CPESN Community Connected

TRUST LLC: Your Chance to Fight Back Against DIR Fees

NCPA General Counsel Matt Seiler is taking the stage to outline NCPA's TRUST LLC, part of a multi-faceted legal strategy to recover unfair DIR fees. NCPA's TRUST LLC will investigate and, when appropriate, litigate or arbitrate on behalf of pharmacies. Find out how TRUST LLC allows pharmacies like yours to team up against PBMs, leveling the playing field in the face of exorbitant arbitration costs and overwhelming corporate resources.

Matt Seiler, RN, Esq., NCPA vice president and general counsel