Introduction to the Business of Long-Term Care

What regulations must I follow? How do I set up a relationship with the facility in my area? How does this differ from my community business? Get these burning questions answered and more in this on-demand course.

Member Price: $299 

Non-Member Price: $499

This program is currently 25% off for Black Friday. The code is automatically applied at checkout; you do not need to put in a code to receive the discount. Discount valid through 11:59 pm ET November 1, 2025.

Note: NCPA offers a two-day workshop on The Business of Long-Term Care. The in person workshop is presented by the NCPA Innovation Center. Visit www.ncpa.org/ltcworkshop for future dates and to register for the full Workshop.

What your investment covers:

Part 1: Defining Long-Term Care and LTC Patients

Defining Long-Term Care provides insight into how long-term care is defined and its importance to the health care system. It describes the various types of settings LTC patients reside and the regulatory requirements to service them.

Part 2: LTC Pharmacy Operations

LTC Pharmacy Operations examines the key operational drivers within an LTC pharmacy. This section will review the life cycle of a LTC prescription, along with how workflow, packaging and technology affect how pharmacies deliver care to their patients and their operational costs.

Part 3: Drivers of Margin

Drivers of Margin gives foundational knowledge regarding access to pricing and reimbursement by discussing LTC group purchasing organizations (GPOs) and pharmacy service administration organizations (PSAOs), as well as common payer within LTC. This section will identify the proper coding for billing LTC claims based upon where the patient resides.

Part 4: Acquiring Business

Acquiring Business prepares participants for the journey of acquiring business to establish or grow their long-term care operation. This section provides the basic tools for participants to evaluate their local market, create a plan for engaging potential customers, and execute on their plan.

Learning Objectives

1. Define long-term care (LTC) and its importance in the health care system.
2. Describe the various types of LTC facilities based on institutional or home and community-based services.
3. List LTC pharmacy at home patient qualifications.
4. Outline the CMS LTC performance criteria and which criteria can be outsourced.
5. Identify key operational considerations for entering into long-term care or growing long-term care business.
6. Review the basic process loop of an LTC pharmacy.
7. Describe various prescription packaging methodologies.
8. List the key operational costs associated with operating a long-term care pharmacy.
9. Describe the role and function of group purchasing organizations (GPOs) and pharmacy services administration organizations (PSAOs) in the long-term care market.
10. Outline differences between common payer types in long-term care pharmacy.
11. Summarize the impact of accurate patient residence code claims on reimbursement and the potential for audits.
12. Describe best practices for evaluating the market and identifying and engaging key stakeholders.
13. Identity potential stakeholders and influencers to grow your LTC pharmacy at home business.
14. Describe how motivational interviewing can be used to acquire LTC business.
15. Outline key questions to ask when speaking to potential and current customers.

04. Speaker(s)

  • Rebecca (Becky) Snead, BS Pharm., CAE, FAPhA, Senior Director, Strategic Initiatives and Long-Term Care Division, NCPA
  • Leanne Haley-Brown, BSPharm, RPh, PGx, CEO, Impact Pharmacy Solutions LLC

05. Speaker Disclosure Statement

There are no relevant financial relationships with ACPE defined commercial interests for anyone who was in control of the content of the activity.  

07. Pharmacist ACPE UAN#

0207-0000-25-708-H04-P

08. Pharmacy Technician ACPE UAN#

0207-0000-25-708-H04-T

09. Contact Hours

4.0

10. Activity Learning Type

Knowledge Based

ACPE Statement

NCPA is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This program will provide 4.0 contact hours (0.4 CEUs) of continuing pharmacy education credit.

Activity Type

On-Demand

Instructions for Participation

To receive a certificate of completion that indicates your eligibility for continuing education credit, you must:

  1. Review the content of the activity.
  2. Successfully complete the post-test (70% or higher).

You will have two (2) opportunities to successfully complete the activity.

Your statement of credit will be issued immediately upon successful completion of the post-test and submission of the feedback survey.

Interest

Long-term care

Software Requirements

Google Chrome (Latest Version) – Recommended Browser

Microsoft Edge (Latest Version)

Firefox (Latest Version)

Safari (Latest Version)

Adobe Acrobat Reader *REQUIRED TO VIEW PRINTABLE VERSION OF ANY PDF FILES*

Target Audience

Pharmacists and Pharmacy Technicians
Activities:Type
Introduction to the Business of Long-Term Care
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Introduction to the Business of Long-Term Care - Pre-Test
NCPA Pre-Test
Introduction to the Business of Long-Term Care - Part 1:  Defining Long-Term Care and LTC Patients - Video
NCPA Video
Introduction to the Business of Long-Term Care - Part 2:  LTC Pharmacy Operations - Video
NCPA Video
Introduction to the Business of Long-Term Care - Part 3:  Drivers of Margin - Video
NCPA Video
Introduction to the Business of Long-Term Care - Part 4:  Acquiring Business - Video
NCPA Video
Introduction to the Business of Long-Term Care - Final Assessment
NCPA Post-Test
Overview
Image of Course
Type:NCPA On-Demand Webinar LP
Credits:8
Credit Categories

Estimated Learning Time:

Min
Max
Credits

The following credits are available upon completion of these activities.

Total credits:  8
Key Dates
Starts:11/24/2025
Enrollment:Prior to  11/23/2028
Enrollment
Price:$499.00
Available discounts:
  • Member
    $299.00
* Prices in US Dollar